Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents are required under legislation to protect your data and privacy. We use the personal information you share with us to provide services relevant to your requirements.
Our "Services" include property Sales and Lettings; Land and New Homes; Commercial Services, Property Auctions, Valuations, EPC & Local Property Searches; Mortgages and Insurance Products.
For the purpose of the General Data Protection Regulation (GDPR), the Data Controller is Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents.
By engaging our Services or by visiting our websites you are accepting and consenting to the practices described in this Policy.
Use of any personal data under the GDPR must be justified using one of the following conditions for processing:
These conditions present the lawful basis for processing personal data.
Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents use of personal data is justified according to three of the conditions:
“Personal information” is any information that relates to you and identifies you personally.
We may collect and process the following personal information about you:
1. Information that you provide by:-
a. registering on our Website and performing functions such as saving properties, specifying property criteria
b. filling in forms on our Websites such as valuations requests
c. in person via our branch network
d. via telephone calls, emails, and social media.
This information can include, but is not limited to, personal information (name, address, email address and telephone number); financial or employment information that you disclose when agreeing to register as an applicant or enter in to a transactional relationship with us.
2. Information required to help us ensure our staff are safe when attending external appointments such as viewings and market appraisals; for example, contact details for the client or customer, including a residential address in the UK
3. Information required to comply with legislation such as Right to Rent checks required under Section 22 of the Immigration Act 2014 if you are renting a property and The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (more commonly referred to as the Money Laundering Regulations 2017) which is a legal requirement for a number of our Services.
4. Information to enable us to tailor our marketing and communications to you, based on your personal preferences, such as the types of service you are looking for, the location of your search area, the budget you are willing to spend etc.
5. If you contact us, we may keep a record of that correspondence and ask for information if you report an issue with our services, or with a property you are renting.
6. When you register with us you agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and upto-date at all times. You consent to any information concerning you which we collect and process being used, stored and processed in accordance with this Policy.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Any downloadable documents, files, images, video files etc. on our Website are provided to you at your own risk. We take all reasonable precautions to ensure that such files are free of viruses but we recommend that you use anti-virus software as a precaution. We accept no responsibility for downloads and media provided by external third party websites.
The personal information we collect when you first contact us will be used for identification and authentication purposes in addition to creating a profile for you with the information needed to provide you with our relevant products or services. We use and analyse this personal information where necessary for the following purposes detailed below:
The way you interact with us across all the different channels described above (e.g. our Website, social media and marketing messages we send you) and the information we collect in that regard from each of these channels provides us valuable information about your current circumstances and preferences. This insight gives us the opportunity to offer you the best customer service experience possible. To learn about you and your interests, we analyse your interactions with our company using various kinds of information, as set out above. If you have registered your details with us or engaged one of our Services by entering into a transaction with us, or if we are permitted by law to send such communications without obtaining your consent, we use the information that you have provided to us when interacting with us for sending you personalised marketing messages about our products or services, events and promotions.
We will send direct communications to you via the channel you choose, such as post, email, or phone.
The messages we will send you will be personalised and tailored to your individual preferences and requirements. These direct marketing messages may contain information about our products and Services, events or promotions and other company news. We personalise these messages on the basis that it is necessary for the purposes of our legitimate interests in ensuring that we provide the most appropriate information.
We treat your personal information with care and confidentiality and do not share it with third parties other than as set out below:
Including but not limited to tenant referencing agencies, other estate agents or landlords, contractors and property maintenance services, gas and electrical contractors, utility companies, EPC, and insurance providers.
Including but not limited to Solicitors/Conveyancers, Surveyors, Financial/Mortgage advisors, other estate agents in a chain, EPC & Floorplan Providers, contractors, Removals and property maintenance services. Software and system providers including but not limited to Jupix.
We require that these service providers and other third parties adhere to strict rules when processing your personal information, including to only use your personal information in accordance with our specific instructions (such as for the purposes of completing referencing or contacting you to arrange access to carry out necessary repairs) and the applicable laws.
Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents property and legal rights, to protect the personal safety of our website users or by order of a valid injunction from a court or law enforcement agency.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents is or all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
The length of time we hold your information for will vary dependent on lawful basis for collecting and processing the data.
Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents will hold data supplied where there is a legitimate interest in doing so (such as where a client or customer has registered with us, expressing an interest in in any of our Services such as buying, selling, letting or renting a property through us) for a period of seven years.
Where a transaction has been entered in to and there is a contractual necessity to do so, or where there is a requirement to comply with legal obligations (for example in order to comply with the requirement of the TPO Codes of Practice, both for Sales and Lettings Agents, to maintain clear and full written records of transactions for a period of six years and to comply with the Money Laundering Regulations 2017 requirement to hold records for a period of 5 years).
All information you provide to us is stored in the UK on our secure (password and firewall protected) servers and all paper based information is also securely stored in the UK. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of any data sent over the internet between your Device and our Website. Any such data transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
By submitting your personal data to us, you agree to this storing and processing.
You have the right to ask us not to process your personal data for marketing purposes, to alter your preferences for the type of marketing content you receive (such as properties for sale, information about related services etc) or to alter the methods via which you receive marketing correspondence from us (i.e. via email, text, post or phone call).
You can also exercise the right to prevent such processing of your data at any time by contacting us at firstname.lastname@example.org / email@example.com. Our Website may, from time to time, contain links to and from the websites of our partners and third party service providers. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies.
You may contact us and we will be able to update your records on our data management systems - please let us know if the personal information which we hold about you needs to be corrected or updated.
If you would like to know what personal information Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents holds about you, you may make a request to Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents for copies of this information. You should be aware that we will need to see proof of identity before processing any such request. If requested, Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents will use reasonable efforts to supply, correct or delete information about you on file.
All subject access requests should be made in writing and addressed to for attention of The Data Controller, Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents 599 Wakefield Road, Huddersfield, HD5 9XP.
In addition, you may write to us at any time requesting amendments to certain personal information that you consider to be incorrect or irrelevant or to request that we block, erase or otherwise remove your personal information (The Right to Erasure/The Right to be Forgotten).
You may also write to us at any time to object to our use of your personal information or request that we provide your personal information in a usable electronic format and transmit to a third party (Right to Data Portability). We will comply with these requests in relation to your personal information in line with applicable law.
In order to comply with applicable law Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents has implemented procedures to detect, report and investigate personal data breaches.
A data breach is defined by the Information Commissioner’s Office (ICO) as; “A breach of security leading to the destruction, loss, alteration, unauthorised disclosure or, or access to, personal data.”
The ICO will be informed of all data breaches which present a high risk to our clients and customer’s rights and freedoms and in line with applicable law, a notifiable breach will be reported within 72 hours of us becoming aware of it. The individual(s) involved will also be informed.
We regularly review our privacy statement in order to ensure that it is free of errors and clearly visible on our website, that it contains appropriate information about your rights and our processing activities, and that it is implemented and is compliant with applicable law. If we make significant changes to this privacy statement, we will inform you by posting a notification on our websites along with an updated version of the privacy statement.
If you have a complaint regarding how Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents have handled your personal data, subject access request or right to erasure, you have a right to lodge a complaint with a supervisory authority, in this case the ICO, using the contact details below.
Information Commissioner’s Office
Cheshire SK9 5AF
Alternatively, you can write to:
Cornerstone Estate Agents & Yorkshire’s Finest Estate Agents
599 Wakefield Road
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